Cancellation Policy
Last updated: To be confirmed before launch
1. Before pickup
You can cancel an order before the pickup agent arrives. The order is cancelled with no charge if it is cancelled before collection.
2. After pickup
Once your clothes have been collected by an agent, the order enters processing. Cancellation after pickup is handled on a case-by-case basis — exact rules for partial processing or in-progress orders will be confirmed by DryCleanPoint before launch.
3. Repeated cancellations
DryCleanPoint may review accounts with a pattern of repeated cancellations to ensure fair use of pickup scheduling for all customers.
4. How to cancel
Orders can be cancelled from your account before pickup. If you need help cancelling an order, contact us through the contact page.
5. Changes to this policy
This policy may be updated as the cancellation process is finalised. Any changes will be reflected on this page.