Refund Policy
Last updated: To be confirmed before launch
1. Cancelled orders
If an order is cancelled before pickup and a payment was already made, the amount is refunded to the original payment method. See our Cancellation Policy for when a cancellation is allowed.
2. Payment issues
If you are charged incorrectly or a payment fails to reflect on your order, contact us with your order details and we will look into it.
3. Damaged or lost items
If an item is damaged or lost during our process, it is reviewed on a case-by-case basis. Compensation, where applicable, will be handled directly with you once the case is reviewed.
4. Refund timelines
Refunds are processed to the original payment method. Exact timelines depend on your bank or payment provider and will be confirmed by DryCleanPoint before launch.
5. How to request a refund
To request a refund, contact us through the contact page with your order details.